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error delivery error - Action: failed Status: 5.5.0 Diagnostic-Code: smtp;510 R
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lveronneau  
#1 Posted : Tuesday, December 24, 2013 11:27:57 AM(UTC)
lveronneau

Rank: Member

Groups: Registered
Joined: 11/27/2013(UTC)
Posts: 11
United States
Location: Delaware
hi

for thisuser i got this message from hotmail :
Final-Recipient: rfc822;someguy@hotmail.com
Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;510 RCPT rejected: hard delete, not in safe lists

anybody knows why this error occurs ?
and in which event of the emalarchitect server this error will occur ?

thanks
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ivan  
#2 Posted : Tuesday, December 24, 2013 5:18:53 PM(UTC)
ivan

Rank: Administration

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Joined: 11/11/2010(UTC)
Posts: 1,154

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It seems this hotmail user sets the anti-spam to highest level which only allows emails from the sender in his contact/safe list.
You cannot resolve it from ea server except this hotmail user adds the sender email address to his safe list.

This event should be fired:

Message Event: When an email is failed to deliver to an remote host
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